Exchange Policy

Exchange only — no returns or refunds

At AJ FITS we want you to love what you receive. Because every piece is made in small batches, we do not offer returns or cash refunds. What we do offer is a free 7-day exchange so you can swap for a different size or another style.

What you can do

Exchange for a different size — subject to availability.
Exchange for a different style — if the new piece costs more, you pay the difference; if it costs less, we issue store credit for the balance.
Free pickup and redelivery — we do not charge for exchange shipping.

Exchange window

Requests must be raised within 7 days of delivery. After 7 days we are unable to process an exchange.

Condition of the item

To be eligible, the item must be:

Unworn, unwashed and unaltered
Free from stains, perfume, deodorant marks and pet hair
Sent back with all original tags attached and in its original packaging

Items that do not meet these conditions will be sent back to you.

How to raise an exchange

Email ajfits.aj@gmail.com or message us on WhatsApp within 7 days of delivery.
Share your order number, the item you would like to exchange and the size or style you would prefer.
We arrange a pickup where the courier service is available, or share an address if it is not.
Once the item reaches us and passes a quick quality check, your replacement is dispatched.

Damaged, defective or wrong item

If your order arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with photographs of the item and the packaging. We will replace it at no cost to you, or issue full store credit if a replacement is unavailable.